Services, Experiences and Innovation

Edited by Ada Scupola and Lars Fuglsang

in Books from Edward Elgar Publishing

Abstract: Whilst innovation has traditionally focused on manufacturing, recently research surrounding service innovation has been flourishing. Furthermore, as consumers become ever more sophisticated and look for experiences, a research field investigating this topic has also emerged. This book aims to develop an integrated approach to the field of experience and services through innovation by showing that it is necessary to take several factors into account. As such, it makes a substantial and compelling contribution to the interdependencies between innovation, services and experience research.

Keywords: Business and Management; Economics and Finance; Geography; Innovations and Technology (search for similar items in EconPapers)
Date: 2018
ISBN: 9781788114295
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https://www.elgaronline.com/view/edcoll/9781788114295/9781788114295.xml (application/pdf)

Chapters in this book:

Ch 1 Integrative perspectives on service, innovation and experience research , pp 1-18

Ada Scupola and Lars Fuglsang

Ch 2 Experience and innovation in services: From humanen counters to social building , pp 20-38

Luis Rubalcaba

Ch 3 Fifteen advances in service innovation studies , pp 39-65

Faridah Djellal and Faïz Gallouj

Ch 4 Service innovation – organizational and systemic approaches , pp 66-80

Marja Toivonen

Ch 5 Crossing the frontiers between touch points, innovation and experience design in tourism , pp 81-106

Metka Stare and Dejan Križaj

Ch 6 Service innovation as search in multidimensional designspaces: Conceptual opportunities and empirical examination , pp 107-127

Matthijs J. Janssen and Pim Hertog

Ch 7 Decentred practices of innovation in the experience economy , pp 129-146

Jørgen Ole Bærenholdt

Ch 8 Towards a theory of a practice-based approach to service innovation within spheres of interaction , pp 147-164

Lars Fuglsang

Ch 9 Exploring intuition as a dynamic capability in radical new product and service development – a conceptual approach , pp 165-181

Niels Nolsøe Grünbaum and Marianne Stenger

Ch 10 Service infusion in manufacturing and corporate strategies in the service solutions market – driving forces and components , pp 182-206

Jørn Kjølseth Møller

Ch 11 Motivators and inhibitors of e-Residency adoption for globale-entrepreneurship , pp 208-223

Linda Uljala and Ada Scupola

Ch 12 Services and experiences from space: Satellite-enabled services and manufacturer–operator interdependencies and hybrid products as enablers of growth , pp 224-238

Chloe A. Billing and John R. Bryson

Ch 13 The innovative generativity of digital service encounters , pp 239-252

Anders Henten and Jannick Kirk Sørensen

Ch 14 User involvement in business-to-business operational service innovation , pp 253-268

Giulia Nardelli and Ada Scupola

Ch 15 Front-line employee-based experience innovation in tourism , pp 270-283

Jens Friis Jensen and Flemming Sørensen

Ch 16 Wake up and smell the coffee: Innovation in the coffee shop experience , pp 284-300

Ian Miles, Ming-Fei Lee and Kantima Sawatwarakul

Ch 17 The new ‘online’ alternative food networks as a socio-technical innovation in the local food economy: Two cases from Milan , pp 301-315

Paolo Corvo and Raffaele Matacena

Ch 18 The Korean online game wave – development within the experience economy , pp 316-334

Patrik Ström and Mirko Ernkvist

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