 The human resources dimension in innovation orientation. Chapter 5 in Innovation Orientation in Business Services, 2021, pp 72-89 from Edward Elgar Publishing Abstract: The human resources dimension is crucial in the elaborated model of an innovation orientation of a company providing business services. Particularly in case of services, the knowledge, competence and behaviours of employees have an enormous influence on customer perceptions of the service company, since service delivery occurs during the service encounter or during the interaction between employees and customers. In this chapter the significance of human resources as an element of human capital is discussed. The role of employees in the service company is analysed based on the Person-Environment fit theory. The issue of ‘hot groups’ and ‘charged behaviour’ is stressed as desirable in business service companies with innovation orientation. It is emphasised that the relations between employees are also important, hence the discussion of social capital. Human resource management is analysed in reference to achieving innovation orientation. The focus is on knowledge management, including self-transcending knowledge. Keywords: Business and Management; Economics and Finance; Innovations and Technology (search for similar items in EconPapers) Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:elg:eechap:19897_5 Ordering information: This item can be ordered from Access Statistics for this chapter More chapters in Chapters from Edward Elgar Publishing |
Is your work missing from RePEc? Here is how to contribute.
Questions or problems? Check the EconPapers FAQ or send mail to .
EconPapers is hosted by the
School of Business at Örebro University.