Bouncing back as a virtual team: essential elements of virtual team resilience

Nohelia Argote, Chloe Darlington, Jennifer Feitosa and Eduardo Salas

Chapter 17 in Handbook of Virtual Work, 2023, pp 325-346 from Edward Elgar Publishing

Abstract: Organizational complexity fosters the creation of teams to effectively carry out work. As organizations globalize and adopt the use of virtual work, technology-driven communication and geographic dispersion both contribute to virtual team dynamics and carry the potential to challenge virtual teamwork. Virtual teams equipped to address and bounce back from adversity are poised to maintain or outperform expectations. This chapter discusses the empirical background that comprises virtual team resilience by distinguishing team resilience from individual and organizational-level definitions, stressing implications the virtuality context affords to clarify virtual team resilience. Following this, a multidimensional model for virtual team resilience is proposed. The model includes elements deemed essential to building virtual team resilience and explores how each element functions alongside four critical phases teams cyclically undergo. The chapter culminates with a discussion and recommendations for increasing and utilizing resilient behaviors when required.

Keywords: Business and Management; Innovations and Technology; Sociology and Social Policy; General Academic Interest (search for similar items in EconPapers)
Date: 2023
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