Emotions and emotional management in virtual contexts

Isabel D. Dimas, Teresa Rebelo, Marta P. Alves and Paulo R. Lourenço

Chapter 9 in Handbook of Virtual Work, 2023, pp 164-185 from Edward Elgar Publishing

Abstract: Facilitated by technology, and boosted by the COVID-19 pandemic, virtual work has become common in organizations. Recognizing the fundamental role of emotions on workers’ well-being and performance, this chapter is centered on the emotional side of working in virtual environments. In face of the specific demands of remote work to both the individual and the interpersonal relationships, three essential processes regarding emotions are the subject of our analysis: feeling emotions, expressing emotions, and regulating emotions. Hence, based on theoretical frameworks and previous research, this chapter aims to contribute to a better understanding of how working virtually affects both the emotions felt by individuals and the way they express and manage them, which in turn will affect others’ emotions and behaviors. Considering the analysis of the literature reviewed, some directions for future research and practical implications are also provided.

Keywords: Business and Management; Innovations and Technology; Sociology and Social Policy; General Academic Interest (search for similar items in EconPapers)
Date: 2023
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