Upsetting a traditional industry: exploring the unintended institutional change and entrepreneurship of artificial intelligence and legal-tech firms

Tale Skjølsvik and Frida Pemer

Chapter 7 in Handbook of Services and Artificial Intelligence, 2024, pp 98-117 from Edward Elgar Publishing

Abstract: Recent studies have argued that new digital technologies - and in particular artificial intelligence - threaten to disrupt industries offering highly complex, tailored, and knowledge-based services. However, empirical studies of how the infusion of new digital technologies in knowledge-based services may challenge existing institutional arrangements are still lacking. The current study sets out to fill this void by investigating how a highly institutionally embedded and conservative industry - the US legal service industry - changes as new legal-tech firms enter the market. Building on longitudinal archival studies and a framework of institutional change and entrepreneurship, we show how the US legal industry has moved through three phases and levels of change - work processes, organizational transformations, and ecosystems - and how each phase embeds different institutional logics and work. Based on our findings, we provide new insights into how proto-professional firms unwittingly can take on the role of institutional entrepreneurs and kick off a process of unintended institutional change.

Keywords: Business and Management; Economics and Finance; Geography; Innovations and Technology (search for similar items in EconPapers)
Date: 2024
References: Add references at CitEc
Citations:

Downloads: (external link)
https://www.elgaronline.com/doi/10.4337/9781035301973.00014 (application/pdf)
Our link check indicates that this URL is bad, the error code is: 503 Service Temporarily Unavailable

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:elg:eechap:21983_7

Ordering information: This item can be ordered from
http://www.e-elgar.com

Access Statistics for this chapter

More chapters in Chapters from Edward Elgar Publishing
Bibliographic data for series maintained by Darrel McCalla ().