Handbook of Services and Artificial Intelligence

Edited by Ada Scupola, Jon Sundbo, Lars Fuglsang and Anders Henten

in Books from Edward Elgar Publishing

Abstract: This Handbook examines the impacts of AI on the innovation of services, service processes and business models. It presents state-of-the-art conceptual and empirical evidence concerning uses and applications of AI in different service sectors and from varying perspectives.

Keywords: Business and Management; Economics and Finance; Geography; Innovations and Technology (search for similar items in EconPapers)
Date: 2024
ISBN: 9781035301966
References: Add references at CitEc
Citations:

Downloads: (external link)
https://www.elgaronline.com/view/book/9781035301973/9781035301973.xml (application/pdf)
Our link check indicates that this URL is bad, the error code is: 503 Service Temporarily Unavailable

Chapters in this book:

Ch 1 Artificial intelligence in services: state of the art and future directions , pp 2-13

Ada Scupola, Jon Sundbo, Lars Fuglsang and Anders Henten

Ch 2 Artificial intelligence in service: a bibliometric literature review , pp 14-29

Marco Smacchia and Stefano Za

Ch 3 Predictive maintenance as an artificial intelligence service: a study of value creation , pp 31-52

Kathrin Kirchner, Grzegorz Leszczyński, Marek Zieliński and Bartosz Jędrzejczak

Ch 4 Impact of artificial intelligence on the claim-handling process in insurance services: automation, augmentation, or both? , pp 53-66

Ada Scupola, Victor Holck Abildgaard, Federica Auletta and Magnus Zwicky Riddersholm

Ch 5 The impact of artificial intelligence on audit services: an empirical study of the Italian context , pp 67-81

Domenica Lavorato and Rita Lamboglia

Ch 6 Digital business model innovation in tech-based professional service firms , pp 82-97

Frida Pemer, Charlotte Walker and Tale Skjølsvik

Ch 7 Upsetting a traditional industry: exploring the unintended institutional change and entrepreneurship of artificial intelligence and legal-tech firms , pp 98-117

Tale Skjølsvik and Frida Pemer

Ch 8 AI and service encounters , pp 119-142

Ahmet Tuğrul Tuğer

Ch 9 The strategic nature of artificial intelligence in customer relationship management , pp 143-157

Sadrac Cenophat

Ch 10 Using artificial intelligence to augment empathetic competences in professional services , pp 158-175

Frans Bévort, Jon Sundbo and Lars Fuglsang

Ch 11 AI-enhanced smart service innovation practices , pp 176-193

Tiziana Russo Spena, Cristina Mele and Marialuisa Marzullo

Ch 12 How AI augments value creation: towards a model of human-AI cooperation in services research , pp 195-214

Sami Rusthollkarhu, Malla Mattila, Leena Aarikka-Stenroos and Mika Yrjölä

Ch 13 Creating a better life at home from anywhere , pp 215-227

Jørn Kjølseth Møller

Ch 14 AI-based service systems: digital-ethical issues and their impact on value co-creation , pp 228-249

Claudia Lemke and Dagmar Monett

Ch 15 Crafting value propositions for an AI-enhanced digital platform , pp 250-264

Malla Mattila and Mika Yrjölä

Ch 16 Artificial intelligence in public sector services: ethical issues , pp 266-282

Anastasia Sofia Alexiadou

Ch 17 Applying artificial intelligence in employment services: the role of law and human rights , pp 283-295

Elisavet Athanasia Alexiadou

Ch 18 Ethical foresight approach for anticipating societal impacts of AI technologies , pp 296-307

Nadezhda Gotcheva and Nina Wessberg

Ch 19 Governing AI services: a state-of-the-art overview , pp 308-329

Anton Sigfrids, Antero Karvonen, Nina Rilla and Marinka Lanne

Ch 20 Back to industrial policies with a human-centric flavor: the case of artificial intelligence , pp 330-349

Jean Paul Simon

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:elg:eebook:21983

Ordering information: This item can be ordered from
http://www.e-elgar.com
sales@e-elgar.co.uk

Access Statistics for this book

More books in Books from Edward Elgar Publishing
Bibliographic data for series maintained by Darrel McCalla (darrel@e-elgar.co.uk).