Objective behavioral measurement of counterproductive work behaviors: a process-focused approach to measure the action

Goran Kuljanin, Jaclyn M. Jensen, Paul Giedraitis and Aaron G. Sorensen

Chapter 22 in Handbook of Counterproductive Work Behavior, 2025, pp 390-408 from Edward Elgar Publishing

Abstract: Like other areas of organizational science, investigations of counterproductive work behavior (CWB) overwhelming rely on the use of self-report survey measurement. Although self-report survey measurement provides a starting basis for investigating CWB, it suffers from various types of measurement deficiencies and contaminants such as only indirectly capturing behavior and requiring responders to honestly self-report counterproductivity. As a result, we need measurement that can directly and objectively capture the enactment of CWB. Daily organizational work activities already rely on several technologies (e.g., virtual meetings; electronic communications; task-specific web applications) that one can utilize for measuring CWB, if so desired. The adequate use of such technologies provides a process-focused approach to measurement that can better reveal the particularities of how specific CWB emerge. In turn, we can use such process knowledge to develop more effective organizational policies and interventions to facilitate the development of workplaces with an abundance of productive work behavior.

Keywords: Counterproductive work behavior; Objective behavioral measurement; Process theory; Process data; Process analytics (search for similar items in EconPapers)
Date: 2025
ISBN: 9781035306664
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