Jewish Community Center of Greater Pittsburgh: Resilience during the COVID-19 pandemic

Brian Schreiber

Chapter Chapter 19 in Case Studies on Nonprofit Resilience Management, 2025, pp 162-168 from Edward Elgar Publishing

Abstract: The sudden onslaught of the COVID-19 pandemic had an existential impact on the nonprofit sector, with larger nonprofits facing unprecedented decisions in the early weeks of the pandemic. The JCC of Greater Pittsburgh, accustomed to self-generating 75% of operating income saw nearly all sources of earned revenue evaporate in a matter of days in March 2020. This case study will discuss the decisions and guiding principles made during the early days of the crisis that guided the agency for the following 36 months and enabled it to come out of the pandemic with a stronger balance sheet than in the period prior. The case study will also review how an early core bet and commitment to public health supported the organization’s financial recovery. Finally, the case study will call attention to lingering operating challenges over the near term that will continue to test the JCC’s resilience.

Keywords: Pandemic; Earned revenue; Line of credit; Philanthropy; Income diversification; Membership; Human resources; Program innovation (search for similar items in EconPapers)
Date: 2025
ISBN: 9781035328567
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