Our Lady of the Wayside case study: The Covid ripple effect

Dennis R. Young, Terry Davis and Meg Cutter

Chapter Chapter 20 in Case Studies on Nonprofit Resilience Management, 2025, pp 169-172 from Edward Elgar Publishing

Abstract: Our Lady of the Wayside (OLW) is a nonprofit social service organization in Cleveland, Ohio, which provides residential care to more than 400 individuals with developmental disabilities. During the 2020-2021 pandemic it lost two-thirds of its revenue as its transportation and day programming services were required to shut down. In response, OLW reconfigured its staffing, raised additional funding and consolidated some of its operations. In 2023 OLW faced increasing staffing costs which led it to drain its reserve funds, while engaging in new funding and programming initiatives to stabilize and reposition itself for 2024.

Keywords: Residential care; Developmental disabilities; Revenue diversification; Staffing costs; Reserve funds; Staffing reconfiguration; Government funding; Pandemic (search for similar items in EconPapers)
Date: 2025
ISBN: 9781035328567
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