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Wait No More: Citizens, Red Tape, and Digital Government

Harold Villalba, Sebastián Acevedo, Norma Peña, Benjamin Roseth, Elsa Estevez, Angela Reyes, Sebastián Linares Lejarraga, Pedro Farias, Pablo Fillottrani and Miguel Porrúa

No 8930 in IDB Publications (Books) from Inter-American Development Bank

Abstract: This book is about the smallest unit of public policy: the government transaction. Government transactions—requesting a birth certificate, registering a property, or opening a business, for example—are the way that citizens and companies connect with the government. Efficient transactions enhance the business climate, citizen perception of government, and access to crucial public programs and services. In Latin America and the Caribbean, however, government transactions are often headaches. Public institutions rarely coordinate with each other, still rely on paper, and are more concerned about fulfilling bureaucratic requirements than meeting citizens’ needs. Wait No More empirically confirms a reality known anecdotally but previously unquantified and offers a path to escape the bureaucratic maze.

Keywords: trámite; gobierno digital; gobierno electrónico; servicio público; regulación (search for similar items in EconPapers)
JEL-codes: O33 H11 (search for similar items in EconPapers)
Date: 2020
ISBN: 9781597823036
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