 Consumer between Web 2.0 and Web 3.0Bogdan Onete, Irina Albastroiu Nastase and Razvan Dina A chapter in Consumer Behavior - Practice Oriented Perspectives from IntechOpen Abstract: Along with the digital technologies' advance over the last decade, more sales and marketing channels have emerged, causing consumers to change their habits and purchasing behavior. This paper appears in the context of such an issue and aims both to present the increasingly omni-channel nature of the consumer behavior and to identify and emphasize the needs and expectations of the customers, in line with the development of the Internet. Therefore, the paper presents the evolution of the modern consumer considering the Web conversion from a static environment to an interactive community. During the two intertwined phases of Web development presented in this paper, namely Web 2.0 and Web 3.0, customers have evolved from a highly informed and socially connected to a more empowered and engaged customer, defined by the ability to adapt and apply new technologies to meet their specific individual needs and seeking for an even emotional bond with brands. The paper also exposes how the social media landscape has generated a power shift from the business organizations toward the consumer and how social media can be a powerful tool with which consumers can react if they feel that their rights are aggrieved by business organizations. Keywords: Web 2.0; Web 3.0; consumer behavior; omni-channel; social media; consumer protection (search for similar items in EconPapers) Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:ito:pchaps:125140 Access Statistics for this chapter More chapters in Chapters from IntechOpen |
Is your work missing from RePEc? Here is how to contribute.
Questions or problems? Check the EconPapers FAQ or send mail to .
EconPapers is hosted by the
School of Business at Örebro University.