Rhetoric Communication to Handle Interpersonal Conflicts at Workplaces

Mitashree Tripathy

A chapter in Organizational Conflict - New Insights from IntechOpen

Abstract: Organisations are large platforms amalgamating people from diverse backgrounds, mindsets, experiences, opinions and beliefs. It is likely that at times there may be a clash in personalities leading to conflicts. While conflicts resolved create productive workplaces, on the contrary unresolved conflicts generate dissatisfaction and discontent among the people further leading to inefficiency among the employees directly hampering the organisation as a whole. Communication is understood as the most indispensable factors that moulds and reflects in our everyday relationships. Because of its dynamism and complexity, communication forms the essence of interpersonal relationships in organisational contexts. Understanding the vitality of communication, the concept this paper explores is how rhetoric communication, an Aristotelian principle may help resolving interpersonal conflicts, creating a win-win situation and further extending healthy interpersonal relationships at workplaces.

Keywords: communication; rhetoric; organizational; conflict; philosophy; management (search for similar items in EconPapers)
JEL-codes: D23 (search for similar items in EconPapers)
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Persistent link: https://EconPapers.repec.org/RePEc:ito:pchaps:221355

DOI: 10.5772/intechopen.95526

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