Perspective Chapter: A Renewed Perspective on Lean Six Sigma in Healthcare - People and Performance

Relinde J. De Koeijer, Jaap Paauwe, Mathilde M.H. Strating and Robbert Huijsman

A chapter in Six Sigma and Quality Management from IntechOpen

Abstract: The Lean Six Sigma (LSS) approach has taken a central role in healthcare quality management, and many studies report positive effects of the method on performance of healthcare organizations. However, LSS in healthcare is also unbalanced because the human side of the method is undervalued. A more balanced application of LSS in healthcare includes an interrelated approach of both "soft" and "hard" LSS practices, broad perspective on employee well-being, "soft" HR approach related to LSS, and "soft" climate for LSS. This leads to a renewed perspective on LSS in healthcare that considers both people and performance and where the interplay between "hard" and "soft" factors is addressed.

Keywords: lean; six sigma; healthcare; performance; employee well-being; HRM; climate (search for similar items in EconPapers)
JEL-codes: L15 (search for similar items in EconPapers)
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Persistent link: https://EconPapers.repec.org/RePEc:ito:pchaps:272838

DOI: 10.5772/intechopen.106875

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