Perspective Chapter: Problems of Improving the Quality Management System of a University in the Era of Big Data (Experience of Professional Training of Railway Engineers)

Zhanna Maslova and Ilona Khitarova

A chapter in Six Sigma and Quality Management from IntechOpen

Abstract: The application of the analytical approach to quality management in higher education bodies is particularly relevant. The problems of formation, implementation, and practical use of quality management system in higher education have not yet been sufficiently reflected in the studies of foreign and domestic specialists, although there are a large number of publications on the formation and implementation of quality management systems in industrial production conditions. The publication intends to consider the main triad of education quality components: conditions, process, and result of educational activity. The quality of education is presented as a system functionally related to all parameters and a measurable characteristic of the functioning of an educational organization. The quality of such functioning is represented as a degree of implementation of the main goal, which consists of achieving a given (normative) level of students' preparedness and providing the basis for sustainable development. As an illustration to the theoretical provisions, the experience of implementation and certification of quality management system in the leading technical university of Russia is considered, recommendations on the development of strategic and operational management documents in the implementation and practical use of quality management system in the university are given.

Keywords: quality management system; higher education; strategic management; operational management; quality objectives; model; education market; Big data; statistics; data sets (search for similar items in EconPapers)
JEL-codes: L15 (search for similar items in EconPapers)
References: Add references at CitEc
Citations:

Downloads: (external link)
https://www.intechopen.com/chapters/83516 (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ito:pchaps:274218

DOI: 10.5772/intechopen.106167

Access Statistics for this chapter

More chapters in Chapters from IntechOpen
Bibliographic data for series maintained by Slobodan Momcilovic ().