 Perspective Chapter: Accelerated Change for the Good (ACG(TM)) Facilitator - A Transformational Approach to Perform Continuous Improvement (CI)Andrew Wowczuk, Zeonvy Wowczuk, Yurij Wowczuk and Borys Wowczuk A chapter in Six Sigma and Quality Management from IntechOpen Abstract: This chapter introduces an updated Kaizen-based concept of facilitation through a uniquely guided organizational approach and certification program. The Accelerated Change for the Good (ACG) Facilitator program was developed exclusively by the Civil-Military Innovation Institute (CMI2). The contents of the program follow best practices in Lean and Six Sigma methods using DMAIC (Define, Measure, Analyze, Improve, and Control) problem-solving techniques and stress modern facilitation skills. From an implementation perspective, ACG accelerates an organization's initiation of continuous improvement (CI) by overcoming the constraints of traditional Lean/Six Sigma deployments. The ACG framework has been structured into an interactive 30 h of contact time using various blended knowledge transfer techniques. To obtain certification, a student must complete all workshop activities, pass a 50-question web-based quiz, and submit written evidence of leading or participating in a live event by applying the tools and techniques provided. The submittal of an event requires documentation by an exclusive workbook provided in the workshop. The program has been approved as a micro-credential activity at SUNY Maritime College and will be rolled out to several other academic institutions in the next 24 months. CMI2 has customized the program to meet client needs and has delivered the contents using both classroom and virtual platforms (e.g., Zoom, MS Teams) with a diversified cross-functional mix of participants. The research initially conducted during the formative stages of this framework consisted of a review of the lean management, continuous improvement, and operational excellence literature with a particular view toward defined and tested models (e.g., Toyota Production System, Danaher Business System). Particular emphasis was placed on methods that were applicable for a variety of industries and organizational/business structures, and that emphasized sustainability, human capital development, and focus on innovation. Keywords: kaizen; Lean/Six Sigma; continuous improvement; ACG; process improvement; quality engineering; team dynamics; business process improvement; team dynamics (search for similar items in EconPapers) Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:ito:pchaps:275898 DOI: 10.5772/intechopen.106262 Access Statistics for this chapter More chapters in Chapters from IntechOpen |
Is your work missing from RePEc? Here is how to contribute.
Questions or problems? Check the EconPapers FAQ or send mail to .
EconPapers is hosted by the
School of Business at Örebro University.