The Management of Consumer Credit

Steven Finlay

in Palgrave Macmillan Books from Palgrave Macmillan

Date: 2008
ISBN: 978-0-230-58250-7
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Chapters in this book:

Ch 1 Consumer Credit Management: An Introduction

Steven Finlay

Ch 2 Organizational Matters

Steven Finlay

Ch 3 Marketing

Steven Finlay

Ch 4 Predicting Consumer Behaviour

Steven Finlay

Ch 5 Customer Acquisition

Steven Finlay

Ch 6 Customer Management

Steven Finlay

Ch 7 Collections (Early Stage Delinquency)

Steven Finlay

Ch 8 Debt Recovery (Late Stage Delinquency)

Steven Finlay

Ch 9 Fraud

Steven Finlay

Ch 10 Provision, Capital Requirements and Basel II

Steven Finlay

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Persistent link: https://EconPapers.repec.org/RePEc:pal:palbok:978-0-230-58250-7

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DOI: 10.1057/9780230582507

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