Transforming a human resource function through outsourcing: The BAE Systems — Xchanging enterprise partnership

Mary C. Lacity, Leslie P. Willcocks and David Feeny

Chapter Case Study 2 in The Handbook of Global Outsourcing and Offshoring, 2009, pp 175-201 from Palgrave Macmillan

Abstract: Abstract Imagine you are the head of a back-office function in a multi-billion dollar, globally dispersed manufacturing company. Your CEO mandates that you have three years to slash your costs by 40% while improving service levels. A mission impossible?

Keywords: Human Resource; Human Resource Director; Information Technol; Black Belt; Service Definition (search for similar items in EconPapers)
Date: 2009
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DOI: 10.1057/9780230251076_13

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