The IT outsourcing lifecycle and the transition phase

Ilan Oshri, Julia Kotlarsky and Leslie P. Willcocks
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Ilan Oshri: Erasmus University
Julia Kotlarsky: Warwick Business School
Leslie P. Willcocks: London School of Economics and Political Science

Chapter Chapter 7 in The Handbook of Global Outsourcing and Offshoring, 2009, pp 94-111 from Palgrave Macmillan

Abstract: Abstract Although the multi-billion dollar outsourcing industry is flourishing, a number of outsourcing arrangements have been underperforming and some have even been terminated. Poor management and governance of the outsourcing relationship have been often cited as the primary reasons for less successful outsourcing contracts. Before we investigate the management and the governance of outsourcing relationships, which will be further discussed in Chapter 8, it is important to understand the key stages of the outsourcing process, as well as the key practices that can be applied in each stage.

Keywords: Transition Phase; Service Level Agreement; Transition Plan; Client Firm; Vendor Selection (search for similar items in EconPapers)
Date: 2009
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-25107-6_8

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DOI: 10.1057/9780230251076_8

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