Governance of outsourcing projects

Ilan Oshri, Julia Kotlarsky and Leslie P. Willcocks
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Ilan Oshri: Erasmus University
Julia Kotlarsky: Warwick Business School
Leslie P. Willcocks: London School of Economics and Political Science

Chapter Chapter 8 in The Handbook of Global Outsourcing and Offshoring, 2009, pp 112-123 from Palgrave Macmillan

Abstract: Abstract As mentioned in Chapter 7, while the outsourcing industry has demonstrated an impressive growth during the past years, quite a few outsourcing relationships have ended in poor results and some have even been terminated early. Both the professional press and academic publications have cited poor governance as a primary factor leading to these results. In this chapter, therefore, we focus on understanding governance issues involved in outsourcing projects and the practices that could further support formal structures. In particular, we review the following issues: the governing structures for outsourcing ventures; the roles involved in governing outsourcing projects; the most effective governance practices for outsourcing projects.

Keywords: Governing Structure; Service Level Agreement; Outsource Business Process; Delivery Manager; Outsource Process (search for similar items in EconPapers)
Date: 2009
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-25107-6_9

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DOI: 10.1057/9780230251076_9

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