Open Performance Management: The Internet and Electronic Observability

Steve Little

Chapter 11 in Performance Management, 2008, pp 149-159 from Palgrave Macmillan

Abstract: Abstract Information systems play a key role in the process generally described as ‘globalization’ and, as a consequence, new perspectives on performance measurement are emerging as new information and communication technologies (ICTs) are deployed to maintain cost-effective transactions across an emergent global production system. The relationship between new information technologies, globalization and social and economic exclusion has become a focus for discussion amongst a range of social theorists (Castells, 1996, 1997, 2000; Giddens, 1999; Ohmae, 1995). This chapter focuses on the implications of this new connectivity and observability for performance management.

Keywords: World Trade Organisation; Severe Acute Respiratory Syndrome; Asia Pacific Economic Cooperation; Customer Engagement; Fair Trade Movement (search for similar items in EconPapers)
Date: 2008
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-28894-2_11

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DOI: 10.1057/9780230288942_11

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