From Bureaucratic Agencies to Modern Service Providers: The Emotional Consequences of the Reformation of Labour Administration in Germany

Sylvia Terpe and Silvia Paierl

Chapter 10 in Emotionalizing Organizations and Organizing Emotions, 2010, pp 209-229 from Palgrave Macmillan

Abstract: Abstract In recent years, public employment services all over Europe have been restructured. The common intention of all these reforms was to overcome old administrative structures that were seen as ineffective and bureaucratic; new service-oriented administrations were to be established instead. Like other institutions in the public sector, the German Federal Employment Agency (FEA, Bundesagentur für Arbeit) was modernized along the lines of New Public Management. Our question is what emotional consequences ensued for FEA employees as a result of this reformation.

Keywords: Emotional Labour; Service Orientation; Emotion Management; Public Employment Service; Deep Acting (search for similar items in EconPapers)
Date: 2010
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-28989-5_11

Ordering information: This item can be ordered from
http://www.palgrave.com/9780230289895

DOI: 10.1057/9780230289895_11

Access Statistics for this chapter

More chapters in Palgrave Macmillan Books from Palgrave Macmillan
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().