Learning by Listening: Emotional Reflexivity and Organizational Change in Childcare

Debra King

Chapter 11 in Emotionalizing Organizations and Organizing Emotions, 2010, pp 230-250 from Palgrave Macmillan

Abstract: Abstract Organizational change, particularly radical change, can trigger an array of emotional and cognitive responses from employees that will influence whether or not the implementation process will be successful (Ashford 1988; George/Jones 2001). In response, many organizations are taking an active role in managing the emotions associated with such change (e.g. Garrety et al. 2003). Where the kind of change proposed requires a fundamental shift from employees in the emotional culture and their emotion skills, organizational leadership needs to tread carefully through ‘sensitive territory’ (Fineman 2003: 130).

Keywords: Organizational Change; Emotional Intelligence; Emotional Labour; Childcare Centre; Display Rule (search for similar items in EconPapers)
Date: 2010
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DOI: 10.1057/9780230289895_12

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