Accountability Work

Urs P. Jäger

Chapter 13 in Managing Social Businesses, 2010, pp 211-225 from Palgrave Macmillan

Abstract: Abstract Goal of the chapter: Profit enterprises have one main stakeholder. Social businesses have at least three: social investors, beneficiaries and their organizational stakeholders such as members, volunteers, employees and collaborators. They act in this triangle which leads to the question of this chapter: How to balance the three genuine accountability relations? Reading this chapter the reader learns about the concept of image, reputation, legitimacy and identity, how these concepts are interrelated in the context of social businesses’ accountability and how executives effectively work in the context of accountability.

Keywords: Customer Satisfaction; Ability Work; Disable People; Organizational Identity; Intangible Asset (search for similar items in EconPapers)
Date: 2010
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-29242-0_13

Ordering information: This item can be ordered from
http://www.palgrave.com/9780230292420

DOI: 10.1057/9780230292420_13

Access Statistics for this chapter

More chapters in Palgrave Macmillan Books from Palgrave Macmillan
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().