A Practical Approach to the Design of Visit Systems: Application to the Musée de La Cassette

Josep Riverola

Chapter 12 in When Business Meets Culture, 2011, pp 163-181 from Palgrave Macmillan

Abstract: Abstract The Musée de La Cassette case raises the question, how must a service system be designed for it to deliver a good service? Specifically, the system we are considering is a visit system, in which a stream of customers moves among a number of service stations, receiving service from each one. A typical example of a visit system is a hospital, where patients go from one department to another to obtain specialized services. An art exhibition is also a visit system, with the exhibits acting as service stations.

Keywords: Service Time; Arrival Rate; Service Station; Maximum Throughput; Exit Rate (search for similar items in EconPapers)
Date: 2011
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-29511-7_12

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DOI: 10.1057/9780230295117_12

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