Introduction

Keivan Zokaei, John Seddon and Brendan O’Donovan

Chapter 1 in Systems Thinking: From Heresy to Practice, 2011, pp 1-14 from Palgrave Macmillan

Abstract: Abstract The objective of this book is to enhance the understanding of service management concepts and their applications to service design. Arguably, little progress has been made since Ted Levitt’s influential Harvard Business Review article ‘Production-Line Approach to Service’ was published in 1972. Since then, it has been common for services to be treated like production lines in the academic literature and more widely in management practice. However, the belief that achieving economies of scale will reduce unit costs has been a common feature of management decision-making.

Keywords: Organisational Commitment; System Thinking; Affective Commitment; Housing Association; Housing Sector (search for similar items in EconPapers)
Date: 2011
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-29922-1_1

Ordering information: This item can be ordered from
http://www.palgrave.com/9780230299221

DOI: 10.1057/9780230299221_1

Access Statistics for this chapter

More chapters in Palgrave Macmillan Books from Palgrave Macmillan
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().