Systems Thinking: From Heresy to Practice

Edited by Keivan Zokaei, John Seddon and Brendan O’Donovan

in Palgrave Macmillan Books from Palgrave Macmillan

Date: 2011
ISBN: 978-0-230-29922-1
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Chapters in this book:

Ch 1 Introduction

Keivan Zokaei, John Seddon and Brendan O’Donovan

Ch 2 How Systems Thinking Provides a Framework for Change: A Case Study of Disabled Facilities Grant Service in Neath Port Talbot County Borough Council

Keivan Zokaei

Ch 3 Systems Thinking in Adult Social Care: How Focusing on a Customer’s Purpose Leads to Better Services for the Vulnerable in Society and Enhances Efficiency

Brendan O’Donovan

Ch 4 Seeing Shared Work within a System

Rhian Hamer and Sarah Lethbridge

Ch 5 Improving Performance Throughout a Housing Supply Chain: Portsmouth City Council’s Systems Thinking Transformation

Brendan O’Donovan and Keivan Zokaei

Ch 6 Organisational Change: Evaluating Systems Thinking in the UK Housing Sector — A Work in Progress

Joe Marshall

Ch 7 Rethinking for Radical Improvement in the Delivery of Housing Services: An Overview of the Application of Systems Thinking in the Housing Sector

Donna Samuel and Barry Evans

Ch 8 Systems Thinking for Public Services: Adopting Manufacturing Management Principles

Ayham Jaaron and Chris Backhouse

Ch 9 Real Service Improvement: An Empirical Investigation of Service Improvement Initiatives within a UK Bank

David Longbottom, Julie Hilton and Ying Xia-Zheng

Ch 10 Electrifying Performance: A Study of a Systems Thinking Intervention at a UK Electrical Distribution Network Operator

Mark Hopkinson

Ch 11 Improving Software Project Management in Bureaucracies

Peter Middleton and Brendan O’Donovan

Ch 12 The System is Always Greater than its Parts: Using the Theory of Constraints and Factory Physics to Transform Manufacturing Operations

Justin Watts

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DOI: 10.1057/9780230299221

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