Customer Care Time-shaping

James J. Lynch

Chapter 8 in The Psychology of Customer Care, 1992, pp 135-143 from Palgrave Macmillan

Abstract: Abstract Time-shaping is the ability of the service provider to work with the customer to ensure that he or she is maximising the experience which is being provided by the service company.

Keywords: Leisure Time; Family Time; Biological Time; Chronological Time; British Airway (search for similar items in EconPapers)
Date: 1992
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-37532-1_8

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DOI: 10.1057/9780230375321_8

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