The Psychology of Customer Care

James J. Lynch

in Palgrave Macmillan Books from Palgrave Macmillan

Date: 1992
ISBN: 978-0-230-37532-1
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Chapters in this book:

Ch 1 From Total Quality to Total Care

James J. Lynch

Ch 2 New Thinking About New Customers

James J. Lynch

Ch 3 Customer Life-stages

James J. Lynch

Ch 4 Influencing Customer Choice

James J. Lynch

Ch 5 Managing Customer Care

James J. Lynch

Ch 6 Traditional Approaches to Time and Customer Care

James J. Lynch

Ch 7 Time — What Every Customer Wants

James J. Lynch

Ch 8 Customer Care Time-shaping

James J. Lynch

Ch 9 The Customer Time-care Agency Business

James J. Lynch

Ch 10 The Life-style Time-zones

James J. Lynch

Ch 11 The Life-work Time-zones

James J. Lynch

Ch 12 Two Passage of Time-zones — the Chronological and the Durable

James J. Lynch

Ch 13 The Biological Time-zone

James J. Lynch

Ch 14 The Benefits of the Customer-time-care Approach

James J. Lynch

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DOI: 10.1057/9780230375321

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