The Customer Time-care Agency Business

James J. Lynch

Chapter 9 in The Psychology of Customer Care, 1992, pp 144-153 from Palgrave Macmillan

Abstract: Abstract ‘Time agencies’ have been in existence for many hundreds of years, but are now increasing rapidly in their nature and proliferation. Their purpose is to satisfy one or more of the following customer needs: (a) To enable a customer to achieve an objective within less time than would otherwise be the case. (Time-compressing) (b) To assist a customer in coping with fluctuating time pressures. (Time-smoothing) (c) To undertake tasks which customers perceive as placing them in negative time-states. (Time-substituting)

Keywords: Postal Service; Agency Business; Courier Service; Chimney Sweep; Temporary Employment Agency (search for similar items in EconPapers)
Date: 1992
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DOI: 10.1057/9780230375321_9

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