Re-Mind: a new way of thinking

Susan Barlow, Stephen Parry and Mike Faulkner

Chapter Chapter 6 in Sense and Respond, 2005, pp 83-97 from Palgrave Macmillan

Abstract: Abstract Building an organisation capable of sensing and responding can only be accomplished when those involved clearly understand the constraints created by the traditional philosophy and then realise that this philosophy does not serve the customer purpose.

Keywords: Customer Satisfaction; Transformational Leader; Pure Spin; Internal Measurement; Frontline Staff (search for similar items in EconPapers)
Date: 2005
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-50814-9_6

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DOI: 10.1057/9780230508149_6

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