Sense and Respond

Susan Barlow, Stephen Parry and Mike Faulkner

in Palgrave Macmillan Books from Palgrave Macmillan

Date: 2005
ISBN: 978-0-230-50814-9
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Chapters in this book:

Ch Chapter 1 The Journey to Customer Purpose: optimising business effectiveness

Susan Barlow, Stephen Parry and Mike Faulkner

Ch Chapter 10 Re-Create: customer-centric management

Susan Barlow, Stephen Parry and Mike Faulkner

Ch Chapter 11 Customer Value Enterprise®

Susan Barlow, Stephen Parry and Mike Faulkner

Ch Chapter 12 Abridged case study 1: Office Products Direct Europe

Susan Barlow, Stephen Parry and Mike Faulkner

Ch Chapter 13 Abridged case study 2: Fujitsu Services Ltd

Susan Barlow, Stephen Parry and Mike Faulkner

Ch Chapter 14 Customer purpose at the heart of the organisation

Susan Barlow, Stephen Parry and Mike Faulkner

Ch Chapter 2 Focusing on the customer: a paradigm shift

Susan Barlow, Stephen Parry and Mike Faulkner

Ch Chapter 3 Re-View: changing the point of view

Susan Barlow, Stephen Parry and Mike Faulkner

Ch Chapter 4 Re-View: end-to-end effectiveness

Susan Barlow, Stephen Parry and Mike Faulkner

Ch Chapter 5 Re-Mind: changing mental habits

Susan Barlow, Stephen Parry and Mike Faulkner

Ch Chapter 6 Re-Mind: a new way of thinking

Susan Barlow, Stephen Parry and Mike Faulkner

Ch Chapter 7 Re-Inspire: the nature of leadership

Susan Barlow, Stephen Parry and Mike Faulkner

Ch Chapter 8 Re-Inspire: leading transformation

Susan Barlow, Stephen Parry and Mike Faulkner

Ch Chapter 9 Re-Create: an organisation that self-develops

Susan Barlow, Stephen Parry and Mike Faulkner

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Persistent link: https://EconPapers.repec.org/RePEc:pal:palbok:978-0-230-50814-9

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DOI: 10.1057/9780230508149

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