The Crisis Management Handbook

Tom Curtin, Daniel Hayman and Naomi Husein

Chapter Chapter 14 in Managing a Crisis, 2005, pp 118-128 from Palgrave Macmillan

Abstract: Abstract The crisis management handbook should never be viewed as an instruction manual for each individual emergency or crisis situation. Nor should it be a record of every intricate detail, procedure or evacuation plan of the entire corporation, spidering into a myriad of teams, groups and subgroups to such a point that, in a rushed situation, the right information is there but cannot be simply accessed or understood. It is in such situations that too much information is almost worse than no information at all.

Keywords: Telephone Number; Crisis Management; Contact Detail; Crisis Situation; Evacuation Plan (search for similar items in EconPapers)
Date: 2005
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-50930-6_14

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DOI: 10.1057/9780230509306_14

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