Managing a Crisis

Tom Curtin, Daniel Hayman and Naomi Husein

in Palgrave Macmillan Books from Palgrave Macmillan

Date: 2005
ISBN: 978-0-230-50930-6
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Chapters in this book:

Ch Chapter 1 The Three Types of Crisis

Tom Curtin, Daniel Hayman and Naomi Husein

Ch Chapter 10 Overview of the Process

Tom Curtin, Daniel Hayman and Naomi Husein

Ch Chapter 11 The Importance of Third Party Advocates

Tom Curtin, Daniel Hayman and Naomi Husein

Ch Chapter 12 The Crisis Management Team

Tom Curtin, Daniel Hayman and Naomi Husein

Ch Chapter 13 Responsibilities and Logistics

Tom Curtin, Daniel Hayman and Naomi Husein

Ch Chapter 14 The Crisis Management Handbook

Tom Curtin, Daniel Hayman and Naomi Husein

Ch Chapter 15 Managing Media Relations

Tom Curtin, Daniel Hayman and Naomi Husein

Ch Chapter 16 Internal Communications

Tom Curtin, Daniel Hayman and Naomi Husein

Ch Chapter 17 Managing Politicians and the Public

Tom Curtin, Daniel Hayman and Naomi Husein

Ch Chapter 18 Training, Testing and Refinement

Tom Curtin, Daniel Hayman and Naomi Husein

Ch Chapter 19 Business Continuity

Tom Curtin, Daniel Hayman and Naomi Husein

Ch Chapter 2 Evolution of a Crisis: the Crisis Curve

Tom Curtin, Daniel Hayman and Naomi Husein

Ch Chapter 3 Predicting a Crisis

Tom Curtin, Daniel Hayman and Naomi Husein

Ch Chapter 5 Organisations and their Leadership

Tom Curtin, Daniel Hayman and Naomi Husein

Ch Chapter 6 The Media in a Crisis

Tom Curtin, Daniel Hayman and Naomi Husein

Ch Chapter 7 The Politicians and Regulators

Tom Curtin, Daniel Hayman and Naomi Husein

Ch Chapter 8 The Activists: Making Crises Happen

Tom Curtin, Daniel Hayman and Naomi Husein

Ch Chapter 9 Other Stakeholders: Dealing with the Public, Customers and Suppliers

Tom Curtin, Daniel Hayman and Naomi Husein

Ch chapter 4 Why Managing a Crisis Matters

Tom Curtin, Daniel Hayman and Naomi Husein

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DOI: 10.1057/9780230509306

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