Managing Politicians and the Public

Tom Curtin, Daniel Hayman and Naomi Husein

Chapter Chapter 17 in Managing a Crisis, 2005, pp 150-154 from Palgrave Macmillan

Abstract: Abstract For a senior politician, not being able to speak with a senior member of the company is insulting. For a key customer, being transferred from department to department causes aggravation. For a journalist, having to wait for an extra half an hour due to consultation needing to take place with a parent company (which leads to a missed deadline) causes frustration. And for the company, all this is extremely damaging to reputation.

Keywords: Call Centre; Parent Company; Public Affair; Simple Message; Sales Team (search for similar items in EconPapers)
Date: 2005
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-50930-6_17

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DOI: 10.1057/9780230509306_17

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