Productivity Cultures and Competition in the Global Marketplace: Cases from Hong Kong

Marshall W. Meyer

Chapter 12 in Management and Organizations in the Chinese Context, 2000, pp 303-322 from Palgrave Macmillan

Abstract: Abstract This chapter concerns the impact of firm-level productivity cultures on competition in the global marketplace. The focus is on two sets of questions for which I will provide suggested but not definitive answers, since definitive answers will require additional sustained research. In other words, I am defining some basic questions rather than pursuing answers to questions already debated in the literature. The questions are as follows.

Keywords: Customer Satisfaction; Customer Service; Productivity Culture; Senior Executive; Global Marketplace (search for similar items in EconPapers)
Date: 2000
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-51159-0_13

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DOI: 10.1057/9780230511590_13

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