The one question that really matters

Sionade Robinson and Lyn Etherington

Chapter 6 in Customer Loyalty, 2006, pp 107-124 from Palgrave Macmillan

Abstract: Abstract Every year a friend of ours travels with her family to a small Italian seaside resort on the Adriatic coast. They always go in the same week for a short May holiday which they like to regard as marking the end of the winter and the start of the summer.

Keywords: Service Provider; Customer Service; Chief Executive Officer; Customer Loyalty; Service Experience (search for similar items in EconPapers)
Date: 2006
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-51303-7_6

Ordering information: This item can be ordered from
http://www.palgrave.com/9780230513037

DOI: 10.1057/9780230513037_6

Access Statistics for this chapter

More chapters in Palgrave Macmillan Books from Palgrave Macmillan
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().