How to Manage the Outsourcing Relationship

Graham Beck

Chapter 9 in Technology and Offshore Outsourcing Strategies, 2005, pp 177-185 from Palgrave Macmillan

Abstract: Abstract The increasing adoption of outsourcing solutions over the last twenty or so years has brought new dimensions and associated pressures to the management of businesses. The customer and supplier interaction is well understood and experienced — isn’t outsourcing just an extension of this? If this gross over-simplification were true, why are there so many examples of failed or problematic outsourcing solutions?

Keywords: Business Relationship; Governance Arrangement; Customer Business; Customer Management; Common Driver (search for similar items in EconPapers)
Date: 2005
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DOI: 10.1057/9780230518568_10

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