Systems Development Outsourcing: Lessons from Litigation

Mike Chiasson, Al Dexter and David Wotherspoon

Chapter 12 in Technology and Offshore Outsourcing Strategies, 2005, pp 225-239 from Palgrave Macmillan

Abstract: Abstract Organisations outsource their information technology (IT) for multiple reasons: to increase service and product flexibility; reduce costs of production; restructure internal IT staff; realise cost savings through lower-priced contracts for maintenance of in-house information systems; and to gain knowledge about new trends in IT (McFarlan & Nolan, 1995). In this paper, we focus on system development outsourcing (Lacity & Hirschheim, 1993; Sabherwal, 2003), which we define as the purchase and development of IT in order to develop organisationally specific information systems.

Keywords: System Requirement; Major League Baseball; Relational Governance; Software Development Project; Customer Relationship Management System (search for similar items in EconPapers)
Date: 2005
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-51856-8_13

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DOI: 10.1057/9780230518568_13

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