 People: a key differentiatorColin Shaw and John Ivens Chapter 6 in Building Great Customer Experiences, 2002, pp 101-116 from Palgrave Macmillan Abstract: Abstract Have you ever looked at some people and thought, ‘Gee, if only I could clone you, if only I could have an army of people like you, then my customer experience would be great all the time!’? There are some people who are just naturally good with people. These people are able to make you feel like a king. They make you feel that you could tell them all your troubles and they will make them disappear. You trust these people implicitly. You know they want to do what is best for you and they are being selfless. Just take a moment: who are these people in your life? Picture them in your mind. What makes them like that? What is it they do? Just for a moment, hold that person in your mind. Now give some thought to who was your best teacher. Again picture that person in your mind. What made that person the best? Why did you select him or her from among all the others? Finally, think about the best leader you have ever had. What was it that made him or her the best? What did he or she do? How did he or she act? Keywords: Emotional Intelligence; Good Teacher; Customer Experience; Assessment Centre; Brand Personality (search for similar items in EconPapers) There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it. Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-55471-9_6 Ordering information: This item can be ordered from Access Statistics for this chapter More chapters in Palgrave Macmillan Books from Palgrave Macmillan |
Is your work missing from RePEc? Here is how to contribute.
Questions or problems? Check the EconPapers FAQ or send mail to .
EconPapers is hosted by the
School of Business at Örebro University.