The Need for a New Operational Culture

Beatriz Muñoz-Seca and Josep Riverola
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Beatriz Muñoz-Seca: University of Navarra
Josep Riverola: University of Navarra

Chapter I in The New Operational Culture, 2009, pp 1-8 from Palgrave Macmillan

Abstract: Abstract The world of Operations, viewed from this early part of the twenty-first century, is in turmoil. Engineering firms with engineers in revolt, doctors who don’t accept the authority of their hospital administrators, consultants who deliver only half-measures, line managers who don’t contribute new ideas or improvements to their Operations … the list is endless. At the same time, many companies realise that they need to change but simply don’t know how.

Keywords: Line Manager; Hospital Administrator; Operational Culture; Business Disruption; Latin American Company (search for similar items in EconPapers)
Date: 2009
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-58460-0_1

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DOI: 10.1057/9780230584600_1

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