The New Operational Culture
Beatriz Muñoz-Seca and
Josep Riverola
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Beatriz Muñoz-Seca: University of Navarra
Josep Riverola: University of Navarra
in Palgrave Macmillan Books from Palgrave Macmillan
Date: 2009
ISBN: 978-0-230-58460-0
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Chapters in this book:
- The Need for a New Operational Culture
- Beatriz Muñoz-Seca and Josep Riverola
- The Teatro Real de Madrid
- Beatriz Muñoz-Seca and Josep Riverola
- The Mission of the Teatro Real
- Beatriz Muñoz-Seca and Josep Riverola
- The Mission’s Concepts
- Beatriz Muñoz-Seca and Josep Riverola
- The Protagonists
- Beatriz Muñoz-Seca and Josep Riverola
- Understanding Our Protagonists
- Beatriz Muñoz-Seca and Josep Riverola
- The Operational Dream and a Five-Star Service
- Beatriz Muñoz-Seca and Josep Riverola
- Achieving a Five-Star Service
- Beatriz Muñoz-Seca and Josep Riverola
- Operations
- Beatriz Muñoz-Seca and Josep Riverola
- The Nature and Structure of Operations
- Beatriz Muñoz-Seca and Josep Riverola
- Operations Management and Translation
- Beatriz Muñoz-Seca and Josep Riverola
- Characteristics of Operations Management
- Beatriz Muñoz-Seca and Josep Riverola
- The Innovation Process
- Beatriz Muñoz-Seca and Josep Riverola
- Implementing Innovation
- Beatriz Muñoz-Seca and Josep Riverola
- Rehearsal and Training
- Beatriz Muñoz-Seca and Josep Riverola
- The RT Concept
- Beatriz Muñoz-Seca and Josep Riverola
- The Creative Process: The Opera Don Giovanni
- Beatriz Muñoz-Seca and Josep Riverola
- Basic Concepts of the Creative Process
- Beatriz Muñoz-Seca and Josep Riverola
- Relevance and Operational Culture
- Beatriz Muñoz-Seca and Josep Riverola
- Talent Management and Operational Culture
- Beatriz Muñoz-Seca and Josep Riverola
- The Management Style of Teatro Real’s Operations Director
- Beatriz Muñoz-Seca and Josep Riverola
- Management Style
- Beatriz Muñoz-Seca and Josep Riverola
- The ‘Icosalogue’
- Beatriz Muñoz-Seca and Josep Riverola
- Epilogue
- Beatriz Muñoz-Seca and Josep Riverola
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palbok:978-0-230-58460-0
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http://www.palgrave.com/9780230584600
DOI: 10.1057/9780230584600
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