The RT Concept

Beatriz Muñoz-Seca and Josep Riverola
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Beatriz Muñoz-Seca: University of Navarra
Josep Riverola: University of Navarra

Chapter XVI in The New Operational Culture, 2009, pp 153-161 from Palgrave Macmillan

Abstract: Abstract Two chapters ago, we saw how the Teatro Real is an innovative company in terms of product. Because of this level of innovation, it is exposed to the effects of chance — to unexpected results. Every time they introduce something new, and when they don’t have comprehensive experience of the result, they’re opening the door to unexpected problems. It is impossible to completely control something novel, with which we are not familiar, and many occurrences can cause a disruption to the normal process of a service (in this case, a performance).

Keywords: Residual Randomness; Operational Culture; Accident Rate; Innovative Company; Residual Uncertainty (search for similar items in EconPapers)
Date: 2009
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-58460-0_16

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DOI: 10.1057/9780230584600_16

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