Rehearsal and Training

Beatriz Muñoz-Seca and Josep Riverola
Additional contact information
Beatriz Muñoz-Seca: University of Navarra
Josep Riverola: University of Navarra

Chapter XV in The New Operational Culture, 2009, pp 146-152 from Palgrave Macmillan

Abstract: Abstract The next two chapters are dedicated to two activities critical for the success of service: rehearsal and training. They go hand-in-hand with innovation as they form part of the problem-diagnosis process, by trying to anticipate how a problem might have an effect on service. But they are also the result of one of the Teatro Real’s objectives: ‘Zero defects. We are a five-star hotel.’

Keywords: Stage Director; Operational Culture; Residual Uncertainty; Zero Defect; Office Desk (search for similar items in EconPapers)
Date: 2009
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-58460-0_15

Ordering information: This item can be ordered from
http://www.palgrave.com/9780230584600

DOI: 10.1057/9780230584600_15

Access Statistics for this chapter

More chapters in Palgrave Macmillan Books from Palgrave Macmillan
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().