Understanding the Relationship between the Three Types of Indicators: KPIs, KRIs and KCIs

Andrew Smart and James Creelman

Chapter 5 in Risk-Based Performance Management, 2013, pp 120-136 from Palgrave Macmillan

Abstract: Abstract All indicators: Key Performance Indicators, Key Risk Indicators and Key Control Indicators — are equally important navigation instruments and are critical components of the overall strategic narrative … organizations require each of the indicator types to tell the story of strategy.

Keywords: Strategic Objective; Indicator Type; Balance Scorecard; Public Sector Organization; Strategy Execution (search for similar items in EconPapers)
Date: 2013
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-1-137-36730-3_5

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DOI: 10.1057/9781137367303_5

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