Tesco and Sainsbury’s: The Need to Turn Ideas into Action

Richard Cuthbertson, Peder Inge Furseth and Stephen J. Ezell
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Richard Cuthbertson: University of Oxford
Peder Inge Furseth: BI Norwegian Business School
Stephen J. Ezell: Information Technology and Innovation Foundation

Chapter 12 in Innovating in a Service-Driven Economy, 2015, pp 159-165 from Palgrave Macmillan

Abstract: Abstract The world of supermarket grocery shopping may appear to provide a contrast to the high-tech world of Apple, Nokia, Amazon, Facebook, and MySpace. However, the apparently stable low-tech grocery sector is actually hugely competitive and constantly looking to adopt new innovations. This chapter presents an analysis of the components of the Service Innovation Triangle for Tesco and Sainsbury’s, two UK supermarket operators that have both gained and lost their competitive advantage over the years. This chapter focuses on service innovation in the UK grocery sector during the 1990s and early 2000s.

Keywords: Business Model; Service Innovation; Supply Chain Network; Customer Experience; Incremental Innovation (search for similar items in EconPapers)
Date: 2015
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-1-137-40903-4_12

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DOI: 10.1057/9781137409034_12

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