Are You Ready?

Kate Vitasek, Jacqui Crawford, Jeanette Nyden and Katherine Kawamoto

Chapter Chapter 1 in The Vested Outsourcing Manual, 2011, pp 9-23 from Palgrave Macmillan

Abstract: Abstract When an outsourcing relationship goes wrong, it can cost millions of dollars, result in lost market share, and have a disastrous impact on consumer confidence in a company or brand. The University of Tennessee faculty outlined perverse incentives that result in poor outsourcing agreements in their research and first book, Vested Outsourcing: Five Rules that Will Transform Outsourcing. 1

Keywords: Service Provider; Business Model; Desired Outcome; Senior Leadership; Respective Organization (search for similar items in EconPapers)
Date: 2011
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-1-137-51246-8_2

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DOI: 10.1007/978-1-137-51246-8_2

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