Rule #2: Focus on the What, Not the How

Kate Vitasek, Jacqui Crawford, Jeanette Nyden and Katherine Kawamoto

Chapter Chapter 4 in The Vested Outsourcing Manual, 2011, pp 91-117 from Palgrave Macmillan

Abstract: Abstract All business agreements include some form of workscope. The purpose of Rule #2 is to understand and document outsourcing workscope between the company and the service provider. Adopting a Vested Outsourcing business model does not change this need. What does change is the level of detail and documentation.

Date: 2011
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DOI: 10.1007/978-1-137-51246-8_5

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