Managing People through Change

Carlos Hidalgo

Chapter Chapter 11 in Driving Demand, 2015, pp 147-160 from Palgrave Macmillan

Abstract: Abstract People, processes, content, and technology—these are the four major components of Demand Process. In an effort to drive change, organizations change their processes, create more content, and regularly swap out or add new people and technologies. However, what is often the most difficult to change is the attitude and perception of the people involved. I often speak with marketing leaders who discuss what they have done to enact change in their organizations. Usually, in the same breath they mention having to drag their people along “kicking and screaming.” Why? Because as human beings we often see change as intimidating, scary, and volatile. Besides, B2B demand generation is morphing so rapidly that adding another layer of change that impacts how one works and operates day-to-day seems daunting at best.

Keywords: Bright Spot; Qualified Lead; Demand Generation; Internal Team; Company Leader (search for similar items in EconPapers)
Date: 2015
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-1-137-52680-9_11

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DOI: 10.1057/9781137526809_11

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