Skills Development

B. H. Elvy

Chapter 8 in How to Appreciate Your Customers, 1995, pp 123-143 from Palgrave Macmillan

Abstract: Abstract Enlightened managements recognise that the employees of a company represent an important asset, one that appreciates in value over time, as individuals acquire experience and growing competence in the performance of their allotted tasks. If customer appreciation is to be successfully implemented, customer-contact staff should be capable of exercising an increased responsibility for satisfying buyers’ needs. Managers must therefore endeavour to increase the pace at which the potential of their subordinates is developed by means of specific training and guidance.

Keywords: Skill Development; Customer Relationship Management; Allot Task; Customer Knowledge; Customer Firm (search for similar items in EconPapers)
Date: 1995
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DOI: 10.1007/978-1-349-13289-8_8

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