How to Appreciate Your Customers

B. H. Elvy

in Palgrave Macmillan Books from Palgrave Macmillan

Date: 1995
ISBN: 978-1-349-13289-8
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Chapters in this book:

Ch 1 Introduction

B. H. Elvy

Ch 2 Personal Service

B. H. Elvy

Ch 3 Self-Service

B. H. Elvy

Ch 4 The Buyer’s Needs

B. H. Elvy

Ch 5 The Supplier’s Situation

B. H. Elvy

Ch 6 Sensitive Situations

B. H. Elvy

Ch 7 Managing Customer Appreciation

B. H. Elvy

Ch 8 Skills Development

B. H. Elvy

Ch 9 Controlling Performance

B. H. Elvy

Ch 10 Field Sales Service

B. H. Elvy

Ch 11 Supporting Field Sales

B. H. Elvy

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Persistent link: https://EconPapers.repec.org/RePEc:pal:palbok:978-1-349-13289-8

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DOI: 10.1007/978-1-349-13289-8

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